Courses
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All Courses, Sales/Marketing, Customer Service
Residential Script Development 130.7
Great call scripts are one of the fastest and easiest ways to grow your pest control business. This 35-minute course delivers practical tips on how to create meaningful residential scripts for various types of calls.
5 Lessons
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All Courses, Outsourcing, Customer Service
Call Center - What to Measure
Want to improve your call center’s performance and customer satisfaction? In this 26-minute course, customer experience and call center expert, Eric Sims, walks you through the key call center metrics your pest control company needs.
8 Lessons
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All Courses, Sales/Marketing, Customer Service
Handling Objections - Technician 188.1
You asked for it, so here it is! In about an hour, this course takes the most common objections that our members shared with us and shows you how to handle them successfully.
12 Lessons
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All Courses, Customer Service
Service - What to Measure
When your pest control service is great, your business naturally thrives. But how to measure that? In just 20 minutes, Seth shares the 6 key metrics that will help you drive up service efficiency (and margins).
7 Lessons
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All Courses, Customer Service
Customer Service - What To Measure
Customer service success equals business success. In just 15 minutes, this course gives you four key metrics to gauge the success of you customer service efforts. Nail these, and the results will amaze you!
5 Lessons
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All Courses, Sales/Marketing, Customer Service
Cross Selling Current Customers 129.6
Cross selling to current customers is the cheapest, best way to grow your pest control business with little extra effort! This 34-minute course gives you easy ways to cross sell to current customers on various interactions.
5 Lessons