Courses
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All Courses, Customer Service
Technician Customer Interaction
Welcome to one of our most-requested topics: how should technicians interact with customers? In less than 15 minutes, Seth shares top industry secrets learned over many years of consulting with businesses like yours to achieve world-class customer se
4 Lessons
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All Courses, Hiring, Human Relations (HR), Customer Service
Developing a Customer Service Representative
Customer service representatives are the #1 most important people on your team when it comes to determining success. In about 30 minutes, this course walks you through the simple, high-level steps for building a great CSR team.
9 Lessons
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All Courses, Sales/Marketing, Customer Service
Residential Script Development 130.7
Great call scripts are one of the fastest and easiest ways to grow your pest control business. This 35-minute course delivers practical tips on how to create meaningful residential scripts for various types of calls.
5 Lessons
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All Courses, Outsourcing, Customer Service
Call Center - What to Measure
Want to improve your call center’s performance and customer satisfaction? In this 26-minute course, customer experience and call center expert, Eric Sims, walks you through the key call center metrics your pest control company needs.
8 Lessons
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All Courses, Sales/Marketing, Customer Service
Handling Objections - Technician 188.1
You asked for it, so here it is! In about an hour, this course takes the most common objections that our members shared with us and shows you how to handle them successfully.
12 Lessons
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All Courses, Customer Service
Service - What to Measure
When your pest control service is great, your business naturally thrives. But how to measure that? In just 20 minutes, Seth shares the 6 key metrics that will help you drive up service efficiency (and margins).
7 Lessons
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