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8
Call Center - What to Measure Introduction
(00:51)
Introduction
Metrics
(07:38)
Understanding the Metrics
NPS Scoring
Customer Experience
(02:24)
Customer Experience
Agent Experience
(05:02)
Agent Metrics
Outbound Experience
(03:58)
Outbound Metrics
Operational Experience
(05:24)
Operational Metrics
Outro!
(00:47)
Thanks Everyone
