Powerful learning from an industry leader

The difference between basic customer service and a truly great customer experience is a subtle shift. Where we used to think about providing customer service as a benefit offered to our customers, it’s now time to think about how they actually experience every aspect of our service to them. From our website to our technicians doing in-home/in-office service, the entire experience should be intentional, easy, positive, and unforgettable.

  • Learn the simple 8-step process to building a leading-edge CX for your pest control business

  • How to create the balance between digital and the human expirience

  • Understand a key process to turn customer complaints into opportunities

Course Instructor

CEO - Leading Edge

Eric Sims

Eric is a Contact Center Outsourcing expert who specializes in business development, sales, customer engagement, employee retention, technology solutions and enhanced human operating systems. He currently serves as the Co-Founder and CEO of Leading Edge Connections . A revolutionary business approach to outsourcing contact center business that provisions solutions in such a way to keep their clients on the leading-edge of success. Eric has deep experience helping pest control companies scale up their customer service operations.

Great lessons

Become a customer experience pro

  • 1

    Creating A Great Customer Experience

    • Understanding The Course - Intro 501.1

    • Underpromise Over Deliver - 501.1A

    • Creating Balance Between Digital And Human Experience - 501.1B

    • Dominate Your Space With First Impressions - 501.1C

    • Human Dominance to Digital Experience - 501.1D

    • Be The Convenience King or Queen - 501.1E

    • Every Complaint Is An Opportunity To Be Unforgettable - 501.1F

    • Demonstrate A Solid K-Base - 501.1G

    • Reboot - 501.1H

    • Conclusion - 501.1I

Ready to Go Pro?

The Pro Plan includes 300+ lessons and new courses added every week.

Pro Plan includes all of the courses within Pest Daily, including "Sales School." New courses are always being added to the ensure our members are on the cutting edge. Subjects include sales, marketing, operations, hr, finance and accounting!

Our Commitment

"If there is a pest control business course you would like to see developed. Simply ask and we will make it happen! Seriously!