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5
Customer Service - What To Measure - Introduction
(01:45)
177.1 Customer Service_What to Measure_The Intro
Call - To - Lead Ratio
(02:39)
Call-To-Lead Ratio
Calls Per Team Member
(03:45)
177.1_B Calls Per Team Member
Percentage of Dropped Calls
(03:37)
Percentage of Drop Calls
Number of Sales
(03:26)
177.1_D Number of Sales
