Customer Service - What To Measure
Customer service success equals business success. In just 15 minutes, this course gives you four key metrics to gauge the success of you customer service efforts. Nail these, and the results will amaze you!
Customer service is one of the most critical focus areas for your business when it comes to determining success. If your customer service efforts are on point, your business will soar. This course helps you track success with four key (and easily trackable) metrics.
Learn the four-key metrics for measuring customer service success.
Understand how to track these metrics in ways that work for your business.
Move the needle in these four critical areas, and the results will astonish you!
Enjoy these awesome lessons
177.1 Customer Service_What to Measure_The Intro
177.1_B Calls Per Team Member
Percentage of Drop Calls
177.1_D Number of Sales
The Pro Plan includes 300+ lessons and new courses added every week.