Customer Service Metrics: Measuring for Success

Customer service is one of the most critical focus areas for your business when it comes to determining success. If your customer service efforts are on point, your business will soar. This course helps you track success with four key (and easily trackable) metrics.

  • Learn the four-key metrics for measuring customer service success.

  • Understand how to track these metrics in ways that work for your business.

  • Move the needle in these four critical areas, and the results will astonish you!

Customer Service KPI's = Revenue!

Enjoy these awesome lessons

  • 1

    Customer Service - What To Measure - Introduction

    • 177.1 Customer Service_What to Measure_The Intro

  • 2

    Call - To - Lead Ratio

    • Call-To-Lead Ratio

  • 3

    Calls Per Team Member

    • 177.1_B Calls Per Team Member

  • 4

    Percentage of Dropped Calls

    • Percentage of Drop Calls

  • 5

    Number of Sales

    • 177.1_D Number of Sales

Course Instructor

Contributor

Seth Garber

Seth has been involved in the pest control industry since 2008 in multiple capacities including and Owner, Investor, Technology Provider and Consultant. Seth has successfully assisted dozens of pest control companies in achieving exponential growth ranging from 50-300% year/year. As the lead contributor and founder of Pest Daily, Seth is determined to create the most holistic business learning platform in the industry.

Ready to Go Pro?

The Pro Plan includes 300+ lessons and new courses added every week.

Pro Plan includes all of the courses within Pest Daily, including "Sales School." New courses are always being added to the ensure our members are on the cutting edge. Subjects include sales, marketing, operations, hr, finance and accounting!