How to Prevent Cancellations – Save That Sale!

Inside this quick course, Seth gives you the tools you’ll need to prevent cancellations. Using his 5 proven methods, you’ll be able to avoid taking ownership for things that weren’t in your control, while also diving deeper into understanding what that customer needs, giving you the chance to save their business. He even role plays through the 4 most common reasons customers want to cancel and how to make the save in each scenario.

  • Get Seth’s 5 proven methodologies for preventing cancellations.

  • Learn what CSRs/IOs can do to make the save when customers call in to cancel for the 4 most common reasons.

  • Understand how preventing a few cancellations can equal big bottom-line wins.

Course Instructor


Seth Garber

Seth has been involved in the pest control industry since 2008 in multiple capacities including and Owner, Investor, Technology Provider and Consultant. Seth has successfully assisted dozens of pest control companies in achieving exponential growth ranging from 50-300% year/year. As the lead contributor and founder of Pest Daily, Seth is determined to create the most holistic business learning platform in the industry.

Course curriculum

  1. 1
    • Making the save - preventing cancelations - Intro

    • Overview of the methodologies

    • Empathy

    • Gaining Approval/Escalation

    • Additional Services

    • Discounting

    • Education

  2. 2
    • Scenario - Overview

    • Price Objection

    • Customer Cancellation for Service

    • Not Seeing Bugs Anymore

    • Switching Companies

Ready to Go Pro?

The Pro Plan includes 300+ lessons and new courses added every week.

Pro Plan includes all of the courses within Pest Daily, including "Sales School." New courses are always being added to the ensure our members are on the cutting edge. Subjects include sales, marketing, operations, hr, finance and accounting!