The power of outsourcing

Eric Sims, CEO of Leading Edge Connections, joins us to talk about outsourcing. Outsourcing used to be a complex process that only large companies took on, but in today’s uber competitive market, it can be the differentiating factor for leveling up your customer experience.

  • How utilizing a contact center can create exponential growth

  • A deeper understanding of why customer experience is the #1 differentiator between you and your competition

  • How many of the tools that large companies have used for years are now available to you

Course Instructor

CEO - Leading Edge

Eric Sims

Eric is a Contact Center Outsourcing expert who specializes in business development, sales, customer engagement, employee retention, technology solutions and enhanced human operating systems. He currently serves as the Co-Founder and CEO of Leading Edge Connections . A revolutionary business approach to outsourcing contact center business that provisions solutions in such a way to keep their clients on the leading-edge of success. Eric has deep experience helping pest control companies scale up their customer service operations.

Your lessons

These will have you looking at your business in a new way

  1. 1

    • Outsourcing Intro - 561.1

    • Call Center Vs. Contact Center - 561.1A

    • Technology In Contact Centers - 561.1B

    • Why Are Contact Centers Valuable - 561.1C

    • How Do Contact Centers Help My Company Q/A - 561.1D

    • Selecting The Right Contact Center - 561.1E

    • Outsourcing Wrap-Up - 561.1F

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