The power of outsourcing

Eric Sims, CEO of Leading Edge Connections, joins us to talk about outsourcing. Outsourcing used to be a complex process that only large companies took on, but in today’s uber competitive market, it can be the differentiating factor for leveling up your customer experience.

  • How utilizing a contact center can create exponential growth

  • A deeper understanding of why customer experience is the #1 differentiator between you and your competition

  • How many of the tools that large companies have used for years are now available to you

Course Instructor

CEO - Leading Edge

Eric Sims

Eric is a Contact Center Outsourcing expert who specializes in business development, sales, customer engagement, employee retention, technology solutions and enhanced human operating systems. He currently serves as the Co-Founder and CEO of Leading Edge Connections . A revolutionary business approach to outsourcing contact center business that provisions solutions in such a way to keep their clients on the leading-edge of success. Eric has deep experience helping pest control companies scale up their customer service operations.

Your lessons

These will have you looking at your business in a new way

  • 1

    Outsourcing 561.1

    • Outsourcing Intro - 561.1

    • Call Center Vs. Contact Center - 561.1A

    • Technology In Contact Centers - 561.1B

    • Why Are Contact Centers Valuable - 561.1C

    • How Do Contact Centers Help My Company Q/A - 561.1D

    • Selecting The Right Contact Center - 561.1E

    • Outsourcing Wrap-Up - 561.1F

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The Pro Plan includes 300+ lessons and new courses added every week.

Pro Plan includes all of the courses within Pest Daily, including "Sales School." New courses are always being added to the ensure our members are on the cutting edge. Subjects include sales, marketing, operations, hr, finance and accounting!

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"If there is a pest control business course you would like to see developed. Simply ask and we will make it happen! Seriously!