Take the ‘Wild’ Out of Wildlife Work with Consistent Customer Communication

Whether you currently have a wildlife team, or you’re thinking about adding one to your growing pest control company, you’ll want to tune in as Matt Eickman shares the biggest lessons his team learned the hard way when they added a wildlife division at Abra Kadabra Environmental Services. The tips in this course will help your techs stay on schedule, keep your customers happy with clear expectations and regular communication, and make your crazy wildlife workdays a little more consistent and a lot less stressful.

  • Learn scheduling tips for an overwhelming backlog that also keep your customers happy.

  • Implement best practices for communicating with customers throughout the process.

  • Handle the wildlife challenge like a pro, from first contact with the customer through exclusion.

Course Instructor

CEO, Abra-Kadabra Environmental Services

Matt Eickman

Matt is owner and CEO of Abra Kadabra Environmental Services, based in the Twin Cities. His goals for his business transcend pest control, aiming to provide opportunity for employees, their families and the community through his business. His brand of focused effort plus business humanization has helped his company grow exponentially in the past couple years, and its growth is on pace to continue expanding.

Course curriculum

  1. 1
    • Service Scheduling for a Backlogged Wildlife Team Intro

    • Scheduling Exclusion Work

    • Communicating with the Customer

    • Starting the Work at Your Customer’s Home

    • Communication Throughout the Abatement Process

    • Weekly Communication with Customer Upon Service Date

Ready to Go Pro?

The Pro Plan includes 300+ lessons and new courses added every week.

Pro Plan includes all of the courses within Pest Daily, including "Sales School." New courses are always being added to the ensure our members are on the cutting edge. Subjects include sales, marketing, operations, hr, finance and accounting!