6
Week 1: The Critical Role of CSRs and Understanding the Modern Customer
Week 2: Creating A Unique Customer Experience
Week 3: Mastering Objections and Customer Retention Strategies
Week 4: Enhancing Problem Solving Skills and Emotional intelligence
Week 5: Mastering Metrics: Driving Excellence in Customer Service Performance
Week 6: From Learning to Action: Elevating your Customer Service Impact

instructor