Preventing Technician Burnout for Service Managers
Knowing how to prevent technician burnout is an important skill for service managers to have, but it’s not always easy! In this course, you’ll learn how to keep your team motivated and engaged even during the busiest times of the year.
How to do a SWOT Analysis for Service Managers
Service managers are constantly juggling a ton of tasks and dealing with challenging situations, which can make it difficult to stay proactive. In this course, we’ll teach you how to regain control of your time by performing a SWOT analysis.
Addressing Customer Complaints & Accusations
e you ever had a customer accuse one of your technicians of property damage or theft? In this course, you’ll learn how to handle these stressful situations, resolve the issues efficiently and protect your business and your reputation.
Tracking customer retention for service managers
When it comes to customer retention, understanding and managing churn is crucial. In this course, you'll learn how to analyze customer cancellations, implement strategies to reduce churn and improve retention rates.
Time management for service managers
Service managers always have tons of tasks on their plates and it can be easy to feel overwhelmed sometimes. In this course, you'll learn six key time management strategies to revolutionize your workflow and achieve a better work-life balance.
Innovative recruiting practices
Feeling frustrated with no-show candidates and lackluster responses to your job postings? In this course, you’ll learn proactive recruitment strategies to attract top talent along with fresh new techniques that will transform your hiring process.
Identifying and understanding customer cancellations
When it comes to retention, figuring out why customers cancel is critical. In this course, you'll discover how to group these reasons into clear categories, improving accountability and providing valuable insights to help decrease cancellation rates.
Customer communication: The three Ws
In a customer-facing business like pest control, effective communication is key to success. Our informative course explains how to teach your technicians the “three Ws” method to ensure customer satisfaction and enhance service delivery.
Creating and maintaining a safety-first culture
In pest control, safety is everything but it can be challenging to get everyone on your team on board. In this course, you’ll learn how to build a robust safety program that will ensure your company is protected from unforeseen liabilities.
