Eric Sims

CEO - Leading Edge

Eric is a Contact Center Outsourcing expert who specializes in business development, sales, customer engagement, employee retention, technology solutions and enhanced human operating systems. He currently serves as the Co-Founder and CEO of Leading Edge Connections . A revolutionary business approach to outsourcing contact center business that provisions solutions in such a way to keep their clients on the leading-edge of success. Eric has deep experience helping pest control companies scale up their customer service operations.

Outsourcing 561.1

In under 30 minutes, this course walks you through what a contact center is, what they can do for your pest control business (regardless of the size of your company), and how to choose the right outsourcing partner and contact center provider.

View Course

Customer Experience (CX) 501.1

In under 20 minutes, this course walks you through 8 steps to building a responsive, legendary CX that will turn your customers into ambassadors for your pest control brand. Drive new business, wow customers, and set your company apart.

View Course