Courses
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All Courses, Outsourcing, Customer Service
Call Center - What to Measure
Want to improve your call center’s performance and customer satisfaction? In this 26-minute course, customer experience and call center expert, Eric Sims, walks you through the key call center metrics your pest control company needs.
8 Lessons
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All Courses, Hiring, Outsourcing, Customer Service
Outsourcing 561.1
In under 30 minutes, this course walks you through what a contact center is, what they can do for your pest control business (regardless of the size of your company), and how to choose the right outsourcing partner and contact center provider.
7 Lessons
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All Courses, Hiring, Human Relations (HR), Outsourcing
Understanding a PEO (Professional Employer Organization) 528.1
Your time is valuable! PEOs are strategic partners for your pest control business that take high-risk administrative tasks (like HR) off your plate. In just 18 minutes, this course walks you through exactly what a PEO is and what they can do for you.
5 Lessons
