Courses
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All Courses, Customer Service
Making the Save – Preventing Cancellations
A customer has called in wanting to cancel. Do you know how to make the save? In just half an hour, Seth shares 5 key methodologies (and role plays through them) to help you support and save customers who are considering a cancellation.
12 Lessons
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All Courses, Sales/Marketing, Customer Service
Cross Sell, Upsell - Win!
Your current customers are the key to unlocking revenue and growing your business quickly. In under 20 minutes, this course helps you win with practical tips for leveraging tasteful cross-selling and upselling tactics that work.
6 Lessons
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All Courses, Sales/Marketing, Customer Service
CSR - Scenario Training
In pest control, we have to solve some really off-the-wall problems! Everyone who deals with customer service needs to be prepared. This course shares how to handle customer calls in the most efficient manner for both your customers and your business
18 Lessons
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All Courses, Customer Service
Technician Customer Interaction
Welcome to one of our most-requested topics: how should technicians interact with customers? In less than 15 minutes, Seth shares top industry secrets learned over many years of consulting with businesses like yours to achieve world-class customer se
4 Lessons
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All Courses, Sales/Marketing, Hiring, Human Relations (HR), Customer Service
Developing a Customer Service Representative
Customer service representatives are the #1 most important people on your team when it comes to determining success. In about 30 minutes, this course walks you through the simple, high-level steps for building a great CSR team.
9 Lessons
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All Courses, Sales/Marketing, Customer Service
Residential Script Development 130.7
Great call scripts are one of the fastest and easiest ways to grow your pest control business. This 35-minute course delivers practical tips on how to create meaningful residential scripts for various types of calls.
5 Lessons
