Courses
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All Courses, Outsourcing, Customer Service
Call Center - What to Measure
Want to improve your call center’s performance and customer satisfaction? In this 26-minute course, customer experience and call center expert, Eric Sims, walks you through the key call center metrics your pest control company needs.
8 Lessons
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All Courses, Sales/Marketing, Customer Service
Handling Objections - Technician 188.1
You asked for it, so here it is! In about an hour, this course takes the most common objections that our members shared with us and shows you how to handle them successfully.
12 Lessons
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All Courses, Customer Service
Service - What to Measure
When your pest control service is great, your business naturally thrives. But how to measure that? In just 20 minutes, Seth shares the 6 key metrics that will help you drive up service efficiency (and margins).
7 Lessons
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All Courses, Customer Service
Customer Service - What To Measure
Customer service success equals business success. In just 15 minutes, this course gives you four key metrics to gauge the success of you customer service efforts. Nail these, and the results will amaze you!
5 Lessons
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All Courses, Sales/Marketing
Networking
You asked for it; we built it! In just minutes, this course gives you a feel for which organizations will best fit your networking goals. Based on your ideal customer, Seth gives you tips to maximize networking opportunities in the industry.
15 Lessons
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All Courses, Sales/Marketing
Specialty Sales - Home Owners Associations - Small
Here’s yet another course our members asked for! In just 20 minutes, Seth walks you through how to land an HOA account that can absolutely transform the future of your pest control business.
6 Lessons